Self-Service & Support

We have identified an issue in the registration process via the mobile app. We are working hard on a solution, and in the meantime, you and your team members can proceed as follows: 1. Close the app completely. 2. Open a browser (Chrome, Firefox, system browser...). 3. Enter diingu.app/dashboard or open diingu.app and click on Login in the menu. If an account has already been created that is waiting for email confirmation, simply log in with the credentials used during registration. The confirmation email should then arrive again within 3 minutes. If no account exists yet, it's best to start the registration process via the browser and not in the app. Note: This error also occurs when you open the email confirmation link in a different browser than the one in which the registration was made. After that, you can log in normally via the app again.

If you are expecting an invitation from your carrier but have not received an email, please follow these steps: 1. Check spam folder: Check your spam or junk folder. Invitation emails from Diingu can sometimes be incorrectly marked as spam. 2. Verify email address: Make sure your carrier has used the correct email address. Contact support: If you continue to have problems, please contact us at support@diingu.de. Please provide your email address and your carrier's name so we can help you quickly.

If you have received an invitation from your carrier but accidentally declined it, you can get it resent as follows: 1. Contact your carrier: Ask your carrier to resend the invitation. They can use the "Resend" action on the declined invitation in the employees page. 2. Contact support: If resending doesn't work or you continue to have problems, please contact us at support@diingu.de. Please provide your email address and your carrier's name so we can help you quickly.

If you have received an invitation from your carrier but your account cannot be assigned to the carrier, this is usually due to an email address that does not match exactly. Important: The email address must be entered exactly as it appears in the invitation. Common mistakes: • @googlemail.com instead of @gmail.com (or vice versa) • Different spelling (e.g., max.mustermann instead of maxmustermann) • Spaces or special characters Solution: Check the invitation email carefully and use the exact same email address when registering. If you are already registered, please contact support@diingu.de with your invitation email so we can manually assign your account.

If the re-invite function is not working, try the following steps: Solution: 1. Try resending the invitation: Use the "Resend" action on the invitation. This works for invitations with status: invited, declined, revoked, or expired. 2. If resend doesn't work for a pending invitation: If the invitation status is "invited" and resend doesn't work, you can withdraw the invitation first, then create a new invitation. 3. For declined, revoked, or expired invitations: You can resend these directly without withdrawing them first. Note: You cannot resend invitations that have already been accepted. If you continue to have problems, please contact us at support@diingu.de with your email address and carrier name.

If you have forgotten your password, you can easily reset it yourself: 1. Go to the login page and enter your email address. 2. Click on 'Forgot password' and follow the displayed steps. 3. You will receive an email with a link to reset your password. 4. Open the link and set a new password. Important: For security reasons, we do not have access to your login credentials and cannot reset your password for you. However, you can do this yourself at any time via the login screen. If you continue to have problems, please contact us at support@diingu.de.